I bought this unit to replace a 12 year old Trane. The Lennox unit is much quieter, and until colder weather showed up, it did a good job of heating the house. I was very pleased with the noticeably lower electricity bills. However, with temperatures in the upper 20s to low 30s, it won't heat the house above 62, even with the auxiliary heat operating. The Trane never had this problem. Installer says we need a backup furnace as well as the heat pump, which we didn't need with the Trane. In other words, this expensive Lennox heat pump is only useful for about three fourths of the year. I doubt we'd ever recover the cost of having two heating systems from the lower energy use of those heat pump months.

The contract or did a fairly good job installing this heat pump. It was expensive but it cam highly recommended by a colleague at work. The unit looks good and it runs great. Much quieter than my old unit. I am hoping it will save me on my electric bill when I get it.

Four months ago they installed my new Lennox heat pump and so far no problems with it all. I'm very satisfied with the heat it produces. I've only had one chance to see how well it cools but if it does as good a job as it does heating I don't thing the cooling part will be a problem. Much better than my old Rheem heat pump.

I've had nothing but probelms with this lennox heat pump. I've replaced the fan motor and had a freon leak fixed. last week it quit working and i called the service company and they had to replace the circuit board in the heat pump. I can't recommend Lennox to anyone after my experience with this.